- Requests should be submitted via e-mail to helpdesk@mobap.edu.
If your existing problem prevents you from sending an e-mail,
you may call 314-392-2377 to submit your request.
- Requests are received by the IT office manager, who then documents
them.
- One of our technicians will then be assigned a ticket to respond
to your request based on both priority and the order in which
requests are received. When your request has been logged and assigned
to a technician, you will receive an e-mail to notify you of the
time your request is logged as well as inform you of technician
who will be responding to your request.
- If a technician will be working to fix a problem for an extended
period of time, that technician will update the status of his/her
progress frequently, in which case you will receive a notification
of the progress via e-mail. Our technicians will do their best
to provide a temporary solution to any problem that will require
an extended period of time to resolve.
- Once your problem has been resolved, the technician will close your ticket, in which case you will receive notification, via e-mail, that your problem has been resolved.
Unfortunately, any request submitted in any other fashion (i.e., verbal communication with a technician) is not guaranteed a response. If you feel your situation is an emergency and you need immediate assistance, please contact us by any means necessary, but also follow up your emergency request with a brief e-mail or voice message. This will provide us with documentation regarding your request and will help us to accurately communicate your request to the technician who will be working with you to solve the problem.
